Performance Targets and Public Service Improvement

Posted: 9 Jul 2008

See all articles by George Boyne

George Boyne

Cardiff University - Cardiff Business School

Alex A. Chen

University of Wales System

Date Written: July 2007

Abstract

Theories of rational planning suggest that organizational performance improves if targets for future achievements are set. We test this proposition using panel data for 147 English local education authorities between 1998 and 2003. The dependent variables in the analysis are exam results for school pupils. We find that, controlling for other variables, the extent of performance improvement is influenced positively by the presence of a target. Thus, the results are consistent with the view that clear and quantified strategic priorities lead to better organizational outcomes.

Suggested Citation

Boyne, George and Chen, Alex A., Performance Targets and Public Service Improvement (July 2007). Journal of Public Administration Research and Theory, Vol. 17, Issue 3, pp. 455-477, 2007. Available at SSRN: https://ssrn.com/abstract=1157227 or http://dx.doi.org/10.1093/jopart/mul007

George Boyne (Contact Author)

Cardiff University - Cardiff Business School ( email )

Aberconway Building
Colum Drive
Cardiff, CF10 3EU
United Kingdom
+ 44 (0) 29 20 875572 (Phone)
+ 44 (0)29 20874419 (Fax)

HOME PAGE: http://www.cf.ac.uk/carbs/hrm/boyne.html

Alex A. Chen

University of Wales System

Aberconway Building
Colum Drive
Cardiff, Wales CF10 3EU
United Kingdom

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