E-Government and Bureaucracy: Toward a Better Understanding of Intranet Implementation and its Effect on Red Tape

Posted: 9 Jul 2008

See all articles by Eric Welch

Eric Welch

Arizona State University (ASU) - Center for Science, Technology and Environmental Policy Studies

Sanjay K. Pandey

George Washington University - Trachtenberg School of Public Policy and Public Administration

Date Written: July 2007

Abstract

This article examines the interaction between bureaucratic red tape and intranet usage in state human service agencies. We propose a sociotechnical model for the relationship between intranet usage and bureaucratic red tape that takes into account the complexities of causal linkages including bidirectional causal relationships and a range of internal and external influences. This model is tested with data from the National Administrative Studies Project, Phase II. While we are not able to corroborate the demand pull hypothesis advanced by Bretschneider and colleagues, we do find support for its corollary (the technology push hypothesis) indicating that intranet usage is associated with reduction in red tape. This finding on the salutary effect of intranet usage holds for both a global measure of red tape and a more specific procurement red tape measure. We conclude with a discussion of the implications of our findings.

Suggested Citation

Welch, Eric and Pandey, Sanjay K., E-Government and Bureaucracy: Toward a Better Understanding of Intranet Implementation and its Effect on Red Tape (July 2007). Journal of Public Administration Research and Theory, Vol. 17, Issue 3, pp. 379-404, 2007, Available at SSRN: https://ssrn.com/abstract=1157231 or http://dx.doi.org/10.1093/jopart/mul013

Eric Welch (Contact Author)

Arizona State University (ASU) - Center for Science, Technology and Environmental Policy Studies ( email )

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School of Public Affairs
Phoenix, AZ 85004
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HOME PAGE: http://csteps.asu.edu

Sanjay K. Pandey

George Washington University - Trachtenberg School of Public Policy and Public Administration ( email )

805 21st Street, NW
Suite 601
Washington, DC 20052
United States

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