Do Low Cost Carriers Provide Low Quality Service?

18 Pages Posted: 14 Jul 2008 Last revised: 1 Dec 2011

See all articles by Nicholas G. Rupp

Nicholas G. Rupp

East Carolina University - Department of Economics

Tejashree Sayanak

Southern Illinois University at Carbondale - Department of Economics

Date Written: June 1, 2008

Abstract

This paper addresses the question of whether low cost carriers provide low quality service. Considerable work has been done on various aspects of airline service quality, including: examining the causes of flight delays and cancellations, investigating service quality during irregular airport operations, and exploring the link between on-time performance and airline ticket prices. Little research has been conducted, however, on the performance of low cost carriers. This paper attempts to fill this void in the literature by examining the on-time performance of six million domestic flights in 2006. We find considerable evidence indicating that low cost carriers offer more reliable flight schedules.

Keywords: Service Quality, Low Cost Carriers, Flight Delays

JEL Classification: L13, L93

Suggested Citation

Rupp, Nicholas G. and Sayanak, Tejashree, Do Low Cost Carriers Provide Low Quality Service? (June 1, 2008). Revista de Analisis Economico, Vol. 23, No. 1, 2008. Available at SSRN: https://ssrn.com/abstract=1159805

Nicholas G. Rupp (Contact Author)

East Carolina University - Department of Economics ( email )

Brewster Building
Greenville, NC 27858
United States
252.328.6821 (Phone)
252.328.6743 (Fax)

HOME PAGE: http://myweb.ecu.edu/ruppn/

Tejashree Sayanak

Southern Illinois University at Carbondale - Department of Economics ( email )

Mail Code 4515
Carbondale, IL 62901-4515
United States

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