Quality Management in a Danish Business School - A Head of Department Perspective

Total Quality Management & Business Excellence, Vol. 19, No. 7, pp. 719-732, July 2008

Posted: 6 Aug 2008

See all articles by Hans Jørn Juhl

Hans Jørn Juhl

Aarhus University - Department of Marketing and Statistics

Michael Christensen

Aarhus School of Business

Date Written: August 5, 2008

Abstract

The global change in the dominant idea of public higher education from a social institution to an industry has had a dramatic influence on the way that universities are organised and managed. Focus on efficiency and effectiveness has led to increasing demand for performance measures. In Denmark the tendency has been the same and in this article we discuss the latest proposed set of performance measures from the Ministry of Science. The purpose is to use the measures to allocate resources across universities. But it is obvious that these performance measures will have important behavioural consequence both across faculties, departments and within departments at a university. We are focusing on these aspects in this article.

Keywords: higher education, performance measures

Suggested Citation

Juhl, Hans Jørn and Christensen, Michael, Quality Management in a Danish Business School - A Head of Department Perspective (August 5, 2008). Total Quality Management & Business Excellence, Vol. 19, No. 7, pp. 719-732, July 2008, Available at SSRN: https://ssrn.com/abstract=1204222

Hans Jørn Juhl (Contact Author)

Aarhus University - Department of Marketing and Statistics ( email )

Haslegårdsvej 10
Århus V
Denmark

Michael Christensen

Aarhus School of Business ( email )

Nordre Ringgade 1
Aarhus C, DK-8000
Denmark

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