Say Goodbye . . . Let's Roll: The Social Dynamics of Wireless Networks on September 11

Abstract

This article describes the use of wireless telecommunication media within the different locations directly affected by the hijackings on September 11. Comparisons across these different contexts provides an empirical anchor to more general themes concerning the social dynamics of wireless in the unfolding events of this day. An indication is given of how the important social role of wireless phones in this crisis could redefine public views on wireless media and thereby shape policy and regulation in the years ahead.

Keywords: September 11, 9/11, wireless, crisis communication, cell phone, mobile phone, social impact, telecommunication policy