Say Goodbye . . . Let's Roll: The Social Dynamics of Wireless Networks on September 11

Prometheus, Vol. 20, No. 3, pp. 237-245, September 2002

9 Pages Posted: 19 Aug 2008

See all articles by William H. Dutton

William H. Dutton

University of Southern California

Frank Nainoa

University of Phoenix

Date Written: September 14, 2002

Abstract

This article describes the use of wireless telecommunication media within the different locations directly affected by the hijackings on September 11. Comparisons across these different contexts provides an empirical anchor to more general themes concerning the social dynamics of wireless in the unfolding events of this day. An indication is given of how the important social role of wireless phones in this crisis could redefine public views on wireless media and thereby shape policy and regulation in the years ahead.

Keywords: September 11, 9/11, wireless, crisis communication, cell phone, mobile phone, social impact, telecommunication policy

Suggested Citation

Dutton, William H. and Nainoa, Frank, Say Goodbye . . . Let's Roll: The Social Dynamics of Wireless Networks on September 11 (September 14, 2002). Prometheus, Vol. 20, No. 3, pp. 237-245, September 2002. Available at SSRN: https://ssrn.com/abstract=1225822

William H. Dutton (Contact Author)

University of Southern California ( email )

3502 Watt Way #304
Los Angeles, CA 90089
United States

Frank Nainoa

University of Phoenix ( email )

10004 Park Meadows Drive
Phoenix, AZ 85034
United States

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