Effort, Benefits and Commitment on Online Knowledge Communities: An Empirical Study on Yahoo!Answers

30 Pages Posted: 17 Aug 2008

See all articles by Nikolaos Korfiatis

Nikolaos Korfiatis

University of East Anglia (UEA) - Norwich Business School

Date Written: August 11, 2008

Abstract

Yahoo!Answers operates a question-answering community of users who post questions and receive answers on various topics. In this paper we examine the effect of activity on service posture (measured by volume and time) as expressed by user contributed effort and user received benefit in an online community facilitated by members of the Yahoo!Answers community. By programming a web crawler to store a random sample of questions posted over a period of one month we used a set of time series, random effects and logistic regression models which confirm to a large extend our formed hypotheses. Findings indicate that the ratio of contributed effort and received benefit has an effect on service posture (volume and time). In particular we find that users who contribute more effort in the community than received benefit get a question answered by more users in less time than users who receive more benefit than the effort they contribute to the community.

Keywords: Online Communities, Activity, Effort, Electronic Groups

Suggested Citation

Korfiatis, Nikolaos, Effort, Benefits and Commitment on Online Knowledge Communities: An Empirical Study on Yahoo!Answers (August 11, 2008). Available at SSRN: https://ssrn.com/abstract=1230447 or http://dx.doi.org/10.2139/ssrn.1230447

Nikolaos Korfiatis (Contact Author)

University of East Anglia (UEA) - Norwich Business School ( email )

Norwich
NR4 7TJ
United Kingdom

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