Wireless Communication Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System

Posted: 25 Sep 2008  

Jason N. Kuruzovich

Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology

Corey M. Angst

University of Notre Dame

Samer Faraj

University of Maryland - Decision and Information Technologies Department

Ritu Agarwal

University of Maryland - Robert H. Smith School of Business

Date Written: May 1, 2007

Abstract

This study investigated the use and impact of wireless communication technology developed by Vocera Communications and implemented at St. Agnes Hospital, Baltimore, MD. Our specific focus was on the impact of a newly installed component of the Vocera system, the Vocera Messaging Interface (VMI), which enables connectivity between third-party systems, such as a nurse-call system.

The results of our investigation of the nurse-call integration confirmed that the use of the integrated communications system reduced overall mean time for completing a patient request by 51% across all observations when controlling for observation type. Further, analysis of clinicians' usage of the system for different types of patient requests revealed that it enables the clinician to have more control in prioritizing and responding to requests according to the seriousness of the event. The study also surfaced several interesting "creative" and "evolving" impacts of the system that are discussed along with practical implications of the findings.

Suggested Citation

Kuruzovich, Jason N. and Angst, Corey M. and Faraj, Samer and Agarwal, Ritu, Wireless Communication Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System (May 1, 2007). Available at SSRN: https://ssrn.com/abstract=1273185

Jason N. Kuruzovich

Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology ( email )

110 8th St
Troy, NY 12180
United States

Corey M. Angst (Contact Author)

University of Notre Dame ( email )

361 Mendoza College of Business
Notre Dame, IN New South Wales 46556-5646
United States

Samer Faraj

University of Maryland - Decision and Information Technologies Department ( email )

Robert H. Smith School of Business
4313 Van Munching Hall
College Park, MD 20815
United States

Ritu Agarwal

University of Maryland - Robert H. Smith School of Business ( email )

College Park, MD 20742-1815
United States

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