Edward Norris and the Baltimore Police Department (B)

15 Pages Posted: 21 Oct 2008

See all articles by James G. Clawson

James G. Clawson

University of Virginia - Darden School of Business

Gerry Yemen

University of Virginia - Darden School of Business

Multiple version iconThere are 2 versions of this paper

Abstract

The B case presents, for student evaluation, the comprehensive action plan that Ed Norris instituted when he became Baltimore's police commissioner. This tough, controversial former New York City police strategist exemplifies numerous leadership principles as revealed in the case. He builds commitment from business leaders, community activists, fellow officers, and skeptical politicians, all under intense media scrutiny. Norris reorganizes the department, seeks to effect cultural change, confronts malcontents, uses creative rewards, increases use of technology, and adopts a policy of transparency with the media. Classroom discussion helps students see what it takes to develop an action plan that deals with a seemingly overwhelming list of problems and issues. The A (UVA-OB-0776) and B cases have been taught together very successfully as a two-day class. Both cases include extensive video clips for both student preparation and faculty use in class. Although similar to the Chicago Park District series (UVA-OB-0618 through UVA-OB-0621), this series is 10 years newer.

Keywords: change implementation, leadership, management skills, managerial style, nonprofit organizations, organizational change, organizational culture, organizational design, organizational objectives, organizational problems, organizational structure

Suggested Citation

Clawson, James G. and Yemen, Gerry, Edward Norris and the Baltimore Police Department (B). Darden Case No. UVA-OB-0777. Available at SSRN: https://ssrn.com/abstract=1281833

James G. Clawson (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/clawson.htm

Gerry Yemen

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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