Edward Norris and the Baltimore Police Department (B)
15 Pages Posted: 21 Oct 2008
The B case presents, for student evaluation, the comprehensive action plan that Ed Norris instituted when he became Baltimore's police commissioner. This tough, controversial former New York City police strategist exemplifies numerous leadership principles as revealed in the case. He builds commitment from business leaders, community activists, fellow officers, and skeptical politicians, all under intense media scrutiny. Norris reorganizes the department, seeks to effect cultural change, confronts malcontents, uses creative rewards, increases use of technology, and adopts a policy of transparency with the media. Classroom discussion helps students see what it takes to develop an action plan that deals with a seemingly overwhelming list of problems and issues. The A (UVA-OB-0776) and B cases have been taught together very successfully as a two-day class. Both cases include extensive video clips for both student preparation and faculty use in class. Although similar to the Chicago Park District series (UVA-OB-0618 through UVA-OB-0621), this series is 10 years newer.
Keywords: change implementation, leadership, management skills, managerial style, nonprofit organizations, organizational change, organizational culture, organizational design, organizational objectives, organizational problems, organizational structure
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