Alvarez at Canalven: A Visual Case (B)
3 Pages Posted: 21 Oct 2008
Discover the power of the graphic approach this case takes to present material on managing conflict in an organization. This version of the print case Alvarez [OB-00660, OB-0661, OB-0662] offers images to convey problems at an international company. Canalven was a Venezuelan aluminum manufacturing company embarking on growth through new products and new processes needed to manufacture them. To help with the growth, local management brought in foreign engineers who experienced real difficulty with a long-term, relatively uneducated Canalven employee named Alvarez. Alvarez, generally seen as a grumbler, viewed himself as the on-site machine magician. He had the habit of painting his name on equipment he built. Recently, he had taken to contradicting managements approaches. At the end of the case, Pinto, the assistant plant manager, is faced with managing the conflict between the engineer and Alvarez. The case is relatively short, yet develops rich discussions around topics of personal motivation and behavior, international management, managing relationships and difficult colleagues, and managing conflict. The B case describes what the assistant manager did--basically to pay high severance pay and fire Alvarez. The C case epilogue reveals a stunning twist.
Keywords: individual behavior, conflict resolution, interpersonal behavior
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