Taxi! Role-Play Three

2 Pages Posted: 21 Oct 2008

See all articles by James G. Clawson

James G. Clawson

University of Virginia - Darden School of Business

Gerry Yemen

University of Virginia - Darden School of Business

Abstract

Sold as a set, this role-playing series encourages students to clarify different points of view when in leadership roles (UVA-OB-0921, 0922, and 0923). Before seeking solutions, students must get a clear, comprehensive picture of the problems at hand. Using the “want-got-gap” model works well. The material affords students an opportunity to develop persuasion techniques. The exercise involves three roles: 1) An executive with the Metropolitan Airports Commission at the Minneapolis-St. Paul International Airport who must ensure that taxi companies maintain a high level of quality customer service; within the past year the commission has received close to 4,800 complaints about taxi drivers who refused to transport passengers carrying alcohol; 2) One of 900 Islamic Somali taxi drivers whose mosque leader ruled it was against Islamic law to carry passengers with alcohol; 3) A passenger who, after a long journey, just wants to get home with a few bottles of wine, but struggles to find a taxi driver who will take him or her home.

Excerpt

UVA-OB-0923

TAXI!

ROLE-PLAY THREE

One of the greatest challenges we face in cultivating leadership competence is being centered and skillful in the midst of difficult and upsetting situations, or during times of crisis. Each of the roles in this case offers an opportunity to practice Level Two Leadership Techniques in a challenging situation.

Please read these instructions before turning the page.

The following role-play was developed to facilitate a discussion while developing Level Three Leadership skills. As you prepare for your role, please keep the following questions in mind:

. . .

Keywords: Diversity, persuade, conflict, conflict resolution, leadership, leadership techniques, management theories, influence skills.

Suggested Citation

Clawson, James G. and Yemen, Gerry, Taxi! Role-Play Three. Darden Case No. UVA-OB-0923. Available at SSRN: https://ssrn.com/abstract=1282432

James G. Clawson (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/clawson.htm

Gerry Yemen

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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