When a Pandemic Hits: Treading H20 and the Possible Pox (C)

6 Pages Posted: 21 Oct 2008

See all articles by Gerry Yemen

Gerry Yemen

University of Virginia - Darden School of Business

Erika Hayes James

University of Virginia - Darden School of Business

Jason Clifton

affiliation not provided to SSRN

Abstract

This five case series, sold as a package, presents an opportunity for students to understand that leadership mindset is not going from crisis to crisis, but anticipating and shaping your organization. Through four case scenarios, students learn the need to recognize when there is a crisis situation, explore problems that often occur when issues are ignored, and take appropriate actions to remedy the situation. In the (C) case, two and a half months following the initial alert, the World Health Organization (WHO) officially classified the H2H Avian Flu outbreak a pandemic. The New York City Central Water Authority contacted your company about an accident at the primary water-treatment plant that services the Manhattan area. They need one months supply of a chemical shipped by tomorrow to maintain service to the area. Without that chemical, millions of people could be out of water by the end of the week. A leadership meeting has been called to discuss the issues, including whether your plan can handle continuity of operations under this scenario; how should customer requests be handled; and what should be communicated to employees.

Keywords: crisis management

Suggested Citation

Yemen, Gerry and James, Erika Hayes and Clifton, Jason, When a Pandemic Hits: Treading H20 and the Possible Pox (C). Darden Case No. UVA-OB-0942. Available at SSRN: https://ssrn.com/abstract=1282438

Gerry Yemen (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

Erika Hayes James

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States
434-924-4796 (Phone)
434-924-0714 (Fax)

HOME PAGE: http://www.darden.virginia.edu/faculty/james.htm

Jason Clifton

affiliation not provided to SSRN ( email )

No Address Available

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