Edgcomb Metals: The Troy Plant (a)

11 Pages Posted: 21 Oct 2008

See all articles by Phillip E. Pfeifer

Phillip E. Pfeifer

University of Virginia - Darden School of Business

Glenn W Ferguson

affiliation not provided to SSRN


The plant manager of the Edgcomb Metals facility at Troy, Virginia is confronted with complaints that the current driver wage system—a guaranteed eight-hour day with time and a half for overtime—rewards drivers who "take their time" on daily assigned delivery routes. To investigate these claims, the plant manager compiles data on total hours, number of miles, and number of stops for several delivery runs made by each of two drivers—one recognized as the best and most conscientious, and the other recognized as the slowest. A supplemental handout (OM-0576) contains the results of a regression analysis of the data to facilitate a comparison of the two drivers and to suggest a method for developing standard times. (The B case is OM-0562, and the C case is OM-0571.)



Rev. Jun. 4, 2014


Alex Tereszcuk, plant manager of Edgcomb Metals' Troy, Virginia, facility, had a problem. Frank Spencer, considered to be the best and most conscientious of the seven Troy truck drivers, had complained at the July 1983 drivers' meeting that some drivers were not working as hard as others. Spencer went on to point out that a driver who took ten hours to complete a run that could actually be done in eight was rewarded with time and a half for the two overtime hours. To investigate these claims, Tereszcuk had compiled data on total hours, total miles, and number of delivery stops for each of several delivery runs made from his facility in recent months. He was now faced with the tasks of analyzing these data and preparing an appropriate response. Tereszcuk wanted to respond to the issue as soon as possible—perhaps at the August meeting. Lia completed first read of revised doc. Lia completed final editor review.

Company Background

Founded in Philadelphia in 1923, Edgcomb Metals had expanded to 21 service centers serving 37 eastern, midwestern, and southern states, with total sales of over $ 500 million a year by 1983. These service centers acted as intermediaries between the large metal manufacturers such as U.S. Steel and the myriad of diverse companies using metal products in their operations.

. . .

Keywords: human resources, management of, performance measurement, regression analysis, service operations, management of, statistical analysis, workforce management

Suggested Citation

Pfeifer, Phillip E. and Ferguson, Glenn W, Edgcomb Metals: The Troy Plant (a). Darden Case No. UVA-OM-0549. Available at SSRN: https://ssrn.com/abstract=1282446

Phillip E. Pfeifer (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States
434-924-4803 (Phone)

HOME PAGE: http://www.darden.virginia.edu/faculty/Pfeifer.htm

Glenn W Ferguson

affiliation not provided to SSRN

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