Edgcomb Metals (B): The Troy Plant

7 Pages Posted: 21 Oct 2008

See all articles by William T. Stewart

William T. Stewart

University of Virginia - Darden School of Business

Phillip E. Pfeifer

University of Virginia - Darden School of Business

Glenn W Ferguson

affiliation not provided to SSRN

Abstract

This case describes the system of standards implemented at Edgcomb (see OM-0549) and the subsequent driver performance. (The C case is OM-0571.)

Keywords: human resources, management of, performance measurement, regression analysis, service operations, management of, statistical analysis, work-force management

Suggested Citation

Stewart, William T. and Pfeifer, Phillip E. and Ferguson, Glenn W, Edgcomb Metals (B): The Troy Plant. Darden Case No. UVA-OM-0562, Available at SSRN: https://ssrn.com/abstract=1282447

William T. Stewart

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

Phillip E. Pfeifer

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States
434-924-4803 (Phone)

HOME PAGE: http://www.darden.virginia.edu/faculty/Pfeifer.htm

Glenn W Ferguson

affiliation not provided to SSRN

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