Wachovia Bank & Trust Company, N.A. (B): Piedmont Operations Center Scheduling

6 Pages Posted: 21 Oct 2008

See all articles by Samuel E. Bodily

Samuel E. Bodily

University of Virginia - Darden School of Business

Larry Weatherford

University of Wyoming - College of Business

Abstract

The manager of the bank's proof department has to decide how many part-time hours to schedule for the upcoming week. To do this, he must develop a forecast of the number of checks to be processed based on historical data, and then he must take into account the costs of under/overscheduling hours. The case is used to introduce exponential smoothing.

Excerpt

UVA-OM-0664

WACHOVIA BANK AND TRUST COMPANY, N.A. (B):

Piedmont Operations Center Scheduling

A. Mebane Davis was reviewing the staffing needs for the Proof Department. He had recently become the manager of the Piedmont Operations Center of Wachovia Bank and Trust of North Carolina and was anxious to continue the work begun by his predecessor in evaluating a staffing and scheduling problem. As the bank continued to grow, it was necessary to make the staffing and scheduling process more formal to ensure continued cost-effective performance.

Company Background and Operations

Wachovia Bank conducted retail, corporate, and international banking activities and provided a full line of trust services to its customers. It also provided its domestic and international customers a full line of corporate banking services, including cash management, foreign exchange, and money market services. It had total assets of $ 3.5 billion and net income of $ 30.5 million.

. . .

Keywords: bank management, cost analysis, decision theory, forecasting, scheduling, service operations, management of

Suggested Citation

Bodily, Samuel E. and Weatherford, Larry, Wachovia Bank & Trust Company, N.A. (B): Piedmont Operations Center Scheduling. Darden Case No. UVA-OM-0664. Available at SSRN: https://ssrn.com/abstract=1282455

Samuel E. Bodily (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States
434-924-4813 (Phone)
434-293-7677 (Fax)

HOME PAGE: http://www.darden.virginia.edu/faculty/bodily.htm

Larry Weatherford

University of Wyoming - College of Business

1000 E. University Avenue
Laramie, WY 82071
United States

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