Mountain Lakes Theatre Festival (a)

5 Pages Posted: 21 Oct 2008

See all articles by Sherwood C. Frey

Sherwood C. Frey

University of Virginia - Darden School of Business

Lucien L. Bass

University of Virginia

Warren Oksman

Harvard Business School (deceased)

Abstract

There had been more than the usual number of duplicate ticket numbers, too many angry patrons, and too few volunteers to help smooth the problems at the Mountain Lakes Theatre Festival. The final blow came during intermission when box-office workers discovered they were being paid $1 more than the house manager's $8.00 per hour. The discovery was frustrating because the box-office workers just sat and handed out ticket packets while the house manager was constantly on the run. Now it was time for a meeting to seek a wage increase.

Excerpt

UVA-QA-0684

Mountain Lakes Theatre Festival (A)

The night was proving to be a disaster for Ashley Kerns, the house manager at the Mountain Lakes Theatre Festival. There had been more than the usual number of duplicate ticket numbers, far too many angry patrons, and definitely too few volunteers to help smooth the problems. The final blow came during intermission. Kerns had run to the box office to pick up her paycheck only to discover that box office workers, including her best friend, Sarah James, were being paid $ 1 more than Kerns' $ 8.00 per hour. The discovery only compounded the evening's frustration, because the box office workers just sat in their office and handed out ticket packets while Kerns was constantly on the run.

Mountain Lakes Theatre Festival

The Mountain Lakes Theatre Festival was an outdoor summer Shakespeare festival. Productions ran June to September in a picturesque amphitheater that held about 800 patrons. Only on Mondays was the theatre dark. Mountain Lakes was run by Peter Anderson, the managing director, and David Irving, the managing artistic director.

Anderson hired and supervised all the managing staff. The director of patron relations and the box office manager reported directly to Anderson and he played a role in the hiring of their staff. The theatre ran well but, as did most summer theatres, it had an extremely limited budget, was constantly cash starved, and relied on the generosity of its patrons to make ends meet.

. . .

Keywords: Compensation, employee, human relations

Suggested Citation

Frey, Sherwood C. and Bass, Lucien L. and Oksman, Warren, Mountain Lakes Theatre Festival (a). Darden Case No. UVA-QA-0684. Available at SSRN: https://ssrn.com/abstract=1284259

Sherwood C. Frey (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/frey.htm

Lucien L. Bass

University of Virginia ( email )

1400 University Ave
Charlottesville, VA 22903
United States

Warren Oksman

Harvard Business School (deceased)

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

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