Managing Expert Systems: a Framework and Case Study
46 Pages Posted: 31 Oct 2008
Date Written: 1990
This paper addresses the problem of managing the development andimplementation of a large expert system in an organization. A traditionalsystems analysis and design methodology is used as a framework to highlightsimilarities and differences in managing large scale traditional computerbased projects and large expert systems. As a non-technical, prescriptiveguide, this article focuses on defining at each stage in the project, thetasks to be accomplished, resources required, impact on the organization,likely benefits and potential problems. The case of a large expert system implemented by a multi-national corporation across several European sites isused to clarify and expand upon the management guidelines provided.
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