An Empirical Investigation of the Relationship between Firm Performance and System Success
36 Pages Posted: 31 Oct 2008
Date Written: 1990
This study investigates the relationship between system success asoperationalized by user information satisfaction (UIS) and variouseconomic measures of firm performance. The findings indicate asignificant positive but complex relationship between firmperformance and UIS. In particular, we found that it isinappropriate to aggregate UIS scores across individuals within afirm. The CEO, Controller, and Production Manager within a firmtended to have quite different UIS scores, resulting in low interraterreliabilities. We also found, that the association betweena respondent's UIS score and the measures of firm performancedepended heavily on the position of the respondent and theparticular performance measure employed.
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