An Empirical Investigation of the Relationship between Firm Performance and System Success

36 Pages Posted: 31 Oct 2008

See all articles by Peter Weill

Peter Weill

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Jack J. Baroudi

University of Delaware - Accounting & MIS

Date Written: 1990

Abstract

This study investigates the relationship between system success asoperationalized by user information satisfaction (UIS) and variouseconomic measures of firm performance. The findings indicate asignificant positive but complex relationship between firmperformance and UIS. In particular, we found that it isinappropriate to aggregate UIS scores across individuals within afirm. The CEO, Controller, and Production Manager within a firmtended to have quite different UIS scores, resulting in low interraterreliabilities. We also found, that the association betweena respondent's UIS score and the measures of firm performancedepended heavily on the position of the respondent and theparticular performance measure employed.

Suggested Citation

Weill, Peter and Baroudi, Jack J., An Empirical Investigation of the Relationship between Firm Performance and System Success (1990). NYU Working Paper No. IS-90-11, Available at SSRN: https://ssrn.com/abstract=1289083

Peter Weill (Contact Author)

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-775
Cambridge, MA 02142
United States
617-253-2930 (Phone)
617-253-4424 (Fax)

Jack J. Baroudi

University of Delaware - Accounting & MIS ( email )

Alfred Lerner College of Business and Economics
Newark, DE 19716
United States

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