Gauging the Quality of Managerial Decisions Regarding Information Technology Deployment

32 Pages Posted: 31 Oct 2008

See all articles by Rajiv D. Banker

Rajiv D. Banker

Temple University - Department of Accounting

Robert J. Kauffman

Singapore Management University; Singapore Management University - School of Information Systems

Laura Lally

affiliation not provided to SSRN

Date Written: October 1990

Abstract

This paper presents a new approach for evaluating the quality ofmanagerial choices in information technology (IT) deployment. Theapproach involves measuring the extent to which deployment sitesperform in accordance with the firm's objectives, given theconstraints of their competitive environment. Our method is tomodel environmental descriptors as inputs to a production processthat yields business outputs. This production process is thenevaluated via standard productivity assessment methods to obtain"competitive efficiency� scores. Interpreting why differentdeployment sites exhibit different levels of competitive efficiencyinvolves estimating regression models in which competitiveefficiency scores are the dependent variables and management's ITdesign choices are the independent variables. Such measurement andinterpretative methods provide managers with new tools to improvetheir IT location and design decisions. Our framework isillustrated in the context of automatic teller machine (ATM)deployment.

Suggested Citation

Banker, Rajiv D. and Kauffman, Robert J. and Lally, Laura, Gauging the Quality of Managerial Decisions Regarding Information Technology Deployment (October 1990). Information Systems Working Papers Series, Vol. , pp. -, 1990. Available at SSRN: https://ssrn.com/abstract=1289087

Rajiv D. Banker (Contact Author)

Temple University - Department of Accounting ( email )

Philadelphia, PA 19122
United States

Robert J. Kauffman

Singapore Management University ( email )

Li Ka Shing Library
70 Stamford Road
Singapore 178901, 178899
Singapore
65-6828-929 (Phone)

Singapore Management University - School of Information Systems ( email )

80 Stamford Road
Singapore, 178902
Singapore

Laura Lally

affiliation not provided to SSRN

No Address Available

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