On the State-of-The-Art: Methods for Evaluating the Performance Effects of Investments in Information Technology

27 Pages Posted: 31 Oct 2008

See all articles by Robert J. Kauffman

Robert J. Kauffman

Singapore Management University; Singapore Management University - School of Information Systems

Peter Weill

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Date Written: March 1989

Abstract

IT creates impacts at several levels in the firm and often indirectly contributes to firm profitability. The problem ISresearchers face is identifying robust methods that give reliable results. This paper reports on state-of-the-artmethods in IT value research, reviews eleven major empirical studies and suggests three fundamental classes ofconsiderations for conducting successful IT value research. To illustrate methodological advance, new results arepresented from two recently completed IT value studies in financial services and manufacturing. The paper concludesby suggesting untapped theory bases that have the most to offer IT value research.

Suggested Citation

Kauffman, Robert J. and Weill, Peter, On the State-of-The-Art: Methods for Evaluating the Performance Effects of Investments in Information Technology (March 1989). NYU Working Paper No. IS-89-040, Available at SSRN: https://ssrn.com/abstract=1289690

Robert J. Kauffman (Contact Author)

Singapore Management University ( email )

Li Ka Shing Library
70 Stamford Road
Singapore 178901, 178899
Singapore
65-6828-929 (Phone)

Singapore Management University - School of Information Systems ( email )

80 Stamford Road
Singapore, 178902
Singapore

Peter Weill

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-775
Cambridge, MA 02142
United States
617-253-2930 (Phone)
617-253-4424 (Fax)

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