An Evaluative Framework for Research on the Performance Effects of Information Technology Investment

21 Pages Posted: 31 Oct 2008

See all articles by Robert J. Kauffman

Robert J. Kauffman

Singapore Management University; Singapore Management University - School of Information Systems

Peter Weill

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Date Written: July 1989

Abstract

Firms today invest enormous resources in information technology with the hope of gaining significant returnswhich will impact their performance. A growing body of research into the firm performance effects of IT investmenthas emerged and is sometimes referred to as IT business value research. The problem researchers face is identifyingrobust methods to gain insight into how IT business value is created. This paper reports on the state of IT businessvalue research by reviewing thirteen empirical studies. It also proposes a new evaluative framework to identifystrengths and weaknesses in this research. The paper concludes with a series of recommendations to improve thequality of future IT business value research.

Suggested Citation

Kauffman, Robert J. and Weill, Peter, An Evaluative Framework for Research on the Performance Effects of Information Technology Investment (July 1989). NYU Working Paper No. IS-89-083, Available at SSRN: https://ssrn.com/abstract=1289699

Robert J. Kauffman (Contact Author)

Singapore Management University ( email )

Li Ka Shing Library
70 Stamford Road
Singapore 178901, 178899
Singapore
65-6828-929 (Phone)

Singapore Management University - School of Information Systems ( email )

80 Stamford Road
Singapore, 178902
Singapore

Peter Weill

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-775
Cambridge, MA 02142
United States
617-253-2930 (Phone)
617-253-4424 (Fax)

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