A Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use

33 Pages Posted: 31 Oct 2008

See all articles by Jack J. Baroudi

Jack J. Baroudi

University of Delaware - Accounting & MIS

Wanda J. Orlikowski

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Date Written: May 1987

Abstract

This study examines the psychometric properties ofthe short form measure of user information satisfaction(UIS) proposed by Ives, Olson and Baroudi [1983]. Basedon extensive testing the questionnaire appears to be areasonably valid and reliable measure. A framework forhow this measure can be used to detect and diagnoseproblems with user satisfaction is presented, andillustrated via two case studies. Finally,recommendations and suggestions are made regarding thefuture use of this and other measures of user informationsatisfaction.

Suggested Citation

Baroudi, Jack J. and Orlikowski, Wanda J., A Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use (May 1987). NYU Working Paper No. IS-87-118, Available at SSRN: https://ssrn.com/abstract=1289738

Jack J. Baroudi (Contact Author)

University of Delaware - Accounting & MIS ( email )

Alfred Lerner College of Business and Economics
Newark, DE 19716
United States

Wanda J. Orlikowski

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

E53-329
Cambridge, MA 02142
United States
617-253-0443 (Phone)
617-258-7579 (Fax)

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