Download This PaperA Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use
33 Pages Posted: 31 Oct 2008
Date Written: May 1987
Abstract
This study examines the psychometric properties ofthe short form measure of user information satisfaction(UIS) proposed by Ives, Olson and Baroudi [1983]. Basedon extensive testing the questionnaire appears to be areasonably valid and reliable measure. A framework forhow this measure can be used to detect and diagnoseproblems with user satisfaction is presented, andillustrated via two case studies. Finally,recommendations and suggestions are made regarding thefuture use of this and other measures of user informationsatisfaction.
Suggested Citation: Suggested Citation
Baroudi, Jack J. and Orlikowski, Wanda J., A Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use (May 1987). NYU Working Paper No. IS-87-118, Available at SSRN: https://ssrn.com/abstract=1289738
Wanda J. Orlikowski
Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )
E53-329
Cambridge, MA 02142
United States
617-253-0443 (Phone)
617-258-7579 (Fax)
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