The Measurement of User Information Satisfaction

10 Pages Posted: 31 Oct 2008

See all articles by Blake Ives

Blake Ives

Dartmouth College

Margrethe Olson

affiliation not provided to SSRN

Jack Joseph Baroudi

affiliation not provided to SSRN

Date Written: October 1983

Abstract

This paper criticallyreviews measures of user information satisfaction and selectsone for replication and extension. Asurvey of production managers isused to provide additional supportfor the instrument, eliminate scalesthat are psychometrically unsound,and develop a standard short formfor use when only an overallassessment of informationsatisfaction is required and surveytime is limited.

Suggested Citation

Ives, Blake and Olson, Margrethe and Baroudi, Jack Joseph, The Measurement of User Information Satisfaction (October 1983). NYU Working Paper No. IS-82-27, Available at SSRN: https://ssrn.com/abstract=1290171

Blake Ives

Dartmouth College

Department of Sociology
Hanover, NH 03755
United States

Margrethe Olson

affiliation not provided to SSRN

No Address Available

Jack Joseph Baroudi

affiliation not provided to SSRN

No Address Available

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