Download This PaperThe Measurement of User Information Satisfaction
10 Pages Posted: 31 Oct 2008
Date Written: October 1983
Abstract
This paper criticallyreviews measures of user information satisfaction and selectsone for replication and extension. Asurvey of production managers isused to provide additional supportfor the instrument, eliminate scalesthat are psychometrically unsound,and develop a standard short formfor use when only an overallassessment of informationsatisfaction is required and surveytime is limited.
Suggested Citation: Suggested Citation
Ives, Blake and Olson, Margrethe and Baroudi, Jack Joseph, The Measurement of User Information Satisfaction (October 1983). NYU Working Paper No. IS-82-27, Available at SSRN: https://ssrn.com/abstract=1290171
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