Dss Success: Measurement and Facilitation

34 Pages Posted: 31 Oct 2008

See all articles by Michael J. Ginzberg

Michael J. Ginzberg

University of Delaware - Business Administration

Date Written: 1981


Decision Support Systems (DSS) represent an ever increasing portion of the investment in computer-based systems in organizations.Unlike earlier systems which aimed to replace existing clericalprocesses with faster, more efficient clerical processes, DSS attemptto extend and expand the capabilities of organizational decisionmakers. This fundamental difference in purpose between DSS andclerical systems causes our existing notions about system success tobe inadequate. This paper explores the issue of DSS success, askingwhat it is, how it can be measured, and what can be done to facilitateit.

Suggested Citation

Ginzberg, Michael J., Dss Success: Measurement and Facilitation (1981). Information Systems Working Papers Series, Vol. , pp. -, 1981. Available at SSRN: https://ssrn.com/abstract=1290193

Michael J. Ginzberg (Contact Author)

University of Delaware - Business Administration ( email )

214 MBNA America Hall
Orchard Road & Amstel Avenue
Newark, DE 19716-2710
United States

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