Dss Success: Measurement and Facilitation
34 Pages Posted: 31 Oct 2008
Date Written: 1981
Decision Support Systems (DSS) represent an ever increasing portion of the investment in computer-based systems in organizations.Unlike earlier systems which aimed to replace existing clericalprocesses with faster, more efficient clerical processes, DSS attemptto extend and expand the capabilities of organizational decisionmakers. This fundamental difference in purpose between DSS andclerical systems causes our existing notions about system success tobe inadequate. This paper explores the issue of DSS success, askingwhat it is, how it can be measured, and what can be done to facilitateit.
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