Chargeback Systems and User Involvement in Information Systems

Abstract

Computer chargeback systems are installed to meet various dataprocessing objectives. One objective is to increase user involvementin decisions regarding information systems development and use.Presumably, increasing user involvement will result in more effectiveinformation systems.In a field study we examine the relationship between variouscharacteristics of a computer chargeback system, the quality of thechargeback system's user interface, user involvement and userattitudes about information systems services. Suggestions are givenboth for the practicing information systems manager and for futureinformation systems researchers.

Keywords: Chargeback, Information Satisfaction, User Attitudes