Technology Acceptance and Performance: A Field Study of Broker Workstations

15 Pages Posted: 31 Oct 2008

See all articles by Henry C. Lucas Jr.

Henry C. Lucas Jr.

New York University (NYU)

Valerie K. Spitler

affiliation not provided to SSRN

Date Written: June 1997

Abstract

We develop a model to predict 1) the use of a multifunctional, broker workstation with a windowed interface and 2) the relationship between workstation use and performance. Brokers and sales assistants in the private client group of a major investment bank use this workstation as an integral part of their jobs. Our model explains some of the variance in their usage, intended usage and performance, but the variables that are most salient in the model differ between brokers and sales assistants. There is evidence that low performing brokers use the workstation more than higher performing brokers; the results also suggest that a different type of training may be needed for sophisticated workstations for professionals than for clerical personnel learning to use transactions processing systems. We believe it is important to understand the acceptance of technology and the relationship between system use and performance if firms are to obtain a return from investing in information technology.

Suggested Citation

Lucas Jr., Henry C. and Spitler, Valerie K., Technology Acceptance and Performance: A Field Study of Broker Workstations (June 1997). Information Systems Working Papers Series, Vol. , pp. -, 1997. Available at SSRN: https://ssrn.com/abstract=1290206

Henry C. Lucas Jr.

New York University (NYU) ( email )

Bobst Library, E-resource Acquisitions
20 Cooper Square 3rd Floor
New York, NY 10003-711
United States

Valerie K. Spitler

affiliation not provided to SSRN

No Address Available

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