Consistency in Decision Making in Companies

17 Pages Posted: 5 Nov 2008 Last revised: 1 Dec 2008

See all articles by Antonio Argandoña

Antonio Argandoña

University of Navarra - IESE Business School


The concept of consistency, applied to organizations, provides the common thread for a model of decision making that considerably enriches the models traditionally used in organization theory by adding a humanistic and ethical dimension. Extending the theory of human motivation to encompass a variety of motives, we state three conditions for long-term organizational well-being: effectiveness, efficiency and consistency. These three conditions are not independent of one another, nor can they be reduced to one another. Consistency plays a key role as a driver of trust in organizations and is a means of introducing ethics into management theory and practice.

Keywords: Trust, consistency, effectiveness, efficiency, business ethics, human motivation, organizations, organization theory

Suggested Citation

Argandoña, Antonio, Consistency in Decision Making in Companies. 1st IESE Conference, "Humanizing the Firm & Management Profession", Barcelona, IESE Business School, June 30-July 2, 2008, Available at SSRN: or

Antonio Argandoña (Contact Author)

University of Navarra - IESE Business School ( email )

Avenida Pearson 21
Barcelona, 08034
+34 93 2534200 (Phone)
+34 93 2534343 (Fax)

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