Crooked Conflicts: The Effects of Conflict Asymmetry in Mediation

38 Pages Posted: 13 Dec 2008

See all articles by Karen A. Jehn

Karen A. Jehn

University of Melbourne - Melbourne Business School

Joyce Rupert

Leiden University - Social and Organizational Psychology

Aukje Nauta

University of Amsterdam

Seth van den Bossche

TNO Quality of Life - Work and Employment

Date Written: November 9, 2008

Abstract

Our main research question is how the asymmetry of conflict between two parties involved in mediation will affect the outcomes of the mediation. Conflict asymmetry is the difference in perceptions of conflict among the parties; that is, one person experiences high levels of conflict while the other person perceives that there is little or no conflict. In this multi-method study of 54 individuals involved in matched-pair mediations in an organizational setting, we examine the effects of conflict asymmetry on satisfaction with the process and results of the mediation, as well as their recommendation of mediation to others. We find that when the two people involved in mediation have asymmetrical conflict perceptions there is less satisfaction with the result and the process and this is partly due to their view of the mediator being biased. In addition, we find that the person who experienced more conflict is more likely to recommend mediation as a successful process to coworkers.

Suggested Citation

Jehn, Karen A. and Rupert, Joyce and Nauta, Aukje and van den Bossche, Seth, Crooked Conflicts: The Effects of Conflict Asymmetry in Mediation (November 9, 2008). IACM 21st Annual Conference Paper. Available at SSRN: https://ssrn.com/abstract=1298620 or http://dx.doi.org/10.2139/ssrn.1298620

Karen A. Jehn (Contact Author)

University of Melbourne - Melbourne Business School ( email )

200 Leicester Street
Carlton, Victoria 3053 3186
Australia

Joyce Rupert

Leiden University - Social and Organizational Psychology ( email )

Leiden, 2300 RA
Netherlands

Aukje Nauta

University of Amsterdam ( email )

Spui 21
Amsterdam, 1018 WB
Netherlands

Seth Van den Bossche

TNO Quality of Life - Work and Employment ( email )

P.O. Box 718
AS Hoofddorp, 2130
Netherlands

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