Public Works and Government Services: Beautiful Theory Meets Ugly Reality

HOW OTTAWA SPENDS, G. Swimmer, ed., pp. 171-203 Ottawa: Carleton University Press, 1996

40 Pages Posted: 3 Dec 2008  

Alasdair S. Roberts

University of Massachusetts Amherst - School of Public Policy

Date Written: February 8, 1996

Abstract

Public Works and Government Services Canada (PWGSC) -- a new department that houses the government's major common service organizations (CSOs) -- is in the middle of dramatic restructuring. PWGSC has focused much of its attention on internal difficulties created after the department's establishment in June 1993. Changes to the government's policy on provision of common services, aimed at breaking up CSO monopolies on service delivery within government, have also created financial and political difficulties for the department, and provoked widespread doubts about the rationale for maintaining government-run common service organizations. Several recent reviews, including the 1994-95 program review exercise, have responded to these internal and external challenges. These reviews have remedied weaknesses in the 1993 reorganization plan but have been less successful in producing strong arguments for preserving the major CSOs. The department will be downsized substantially over the next five years.

Keywords: bureaucracy, restructuring, reinvention, internal competition, Canada

Suggested Citation

Roberts, Alasdair S., Public Works and Government Services: Beautiful Theory Meets Ugly Reality (February 8, 1996). HOW OTTAWA SPENDS, G. Swimmer, ed., pp. 171-203 Ottawa: Carleton University Press, 1996. Available at SSRN: https://ssrn.com/abstract=1309016

Alasdair S. Roberts (Contact Author)

University of Massachusetts Amherst - School of Public Policy ( email )

Thompson Hall
Amherst, MA 01003
United States
6175999029 (Phone)

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