Performance Modeling for SLA-Compliant but Cost-Effective IT-Service Provisioning

6 Pages Posted: 13 Jan 2009

See all articles by Oliver Huehn

Oliver Huehn

TU Muenchen

Christian Breitbarth

affiliation not provided to SSRN

Date Written: December 8, 2007

Abstract

Modern enterprises make use of distributed service-based IT infrastructures to handle their day-to-day business. To remain competitive, basic IT-services have to be performed of high-quality but cost-effective. However, today's productive large-scale system environments suffer an enormous complexity due to the sheer component size and their highly dynamic and compositional nature what makes capacity planning a challenge. In this article we present a performance methodology for optimized, SLA-compliant but cost-effective service provisioning. Based on a real-world data set of our industry partner, we show the practical application of our methodology and present early results.

Keywords: Performance Modeling, IT Service Management, Transaction Processing, Queueing Network Model, Discrete Event Simulation

JEL Classification: C44, C61

Suggested Citation

Huehn, Oliver and Breitbarth, Christian, Performance Modeling for SLA-Compliant but Cost-Effective IT-Service Provisioning (December 8, 2007). 17th Annual Workshop on Information Technologies & Systems (WITS), Montreal, Canada, 2007, Available at SSRN: https://ssrn.com/abstract=1326444

Oliver Huehn (Contact Author)

TU Muenchen ( email )

Arcisstrasse 21
Munich, DE 80333
Germany
+4928917537 (Phone)
+4928917535 (Fax)

HOME PAGE: http://ibis.in.tum.de/staff/huehn/index.htm

Christian Breitbarth

affiliation not provided to SSRN ( email )

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