Spare Parts Logistics and Installed Base Information

30 Pages Posted: 25 Jan 2009

See all articles by Muhammad Naiman Jalil

Muhammad Naiman Jalil

United Arab Emirates University

Rob Zuidwijk

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM); Erasmus Research Institute of Management (ERIM)

Moritz Fleischmann

University of Mannheim, Business School

J.A.E.E. van Nunen

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM); Erasmus Research Institute of Management (ERIM)

Date Written: 13 2009 1,

Abstract

Many of the challenges in spare parts logistics emerge due to the combination of large service networks, and sporadic/slow-moving demand. Customer heterogeneity and stringent service deadlines entail further challenges. Meanwhile, high revenues rates in service operations motivate companies to invest and optimize the service logistics function. An important aspect of the spare parts logistics function is its ability to support customer-specific requirements with respect to service deadlines. To support customer specific operations, many companies are actively maintaining and utilizing installed base data during forecasting, planning and execution stages. In this paper, we highlight the potential economic value of installed base data for spare parts logistics. We also discuss various data quality issues that are associated with the use of installed base data and show that planning performance depends on the quality dimensions.

Keywords: value of information, installed base information, information quality, forecasting, spare parts logistics planning, practice of OR

JEL Classification: M11, R4, M, L81

Suggested Citation

Jalil, Muhammad Naiman and Zuidwijk, Rob A. and Fleischmann, Moritz and van Nunen, Jo, Spare Parts Logistics and Installed Base Information (13 2009 1,). ERIM Report Series Reference No. ERS-2009-002-LIS, Available at SSRN: https://ssrn.com/abstract=1331802

Muhammad Naiman Jalil (Contact Author)

United Arab Emirates University ( email )

PO Box 15551, United Arab Emirates Univ.
Al Ain, 00000
United Arab Emirates

Rob A. Zuidwijk

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM) ( email )

P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands

Erasmus Research Institute of Management (ERIM)

P.O. Box 1738
3000 DR Rotterdam
Netherlands

Moritz Fleischmann

University of Mannheim, Business School ( email )

University of Mannheim
P.O. Box 10 34 62
Mannheim, 68131
Germany

Jo Van Nunen

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM) ( email )

P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands

HOME PAGE: http://people.fbk.eur.nl/jnunen/personal/

Erasmus Research Institute of Management (ERIM)

P.O. Box 1738
3000 DR Rotterdam
Netherlands

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