Innovations in Providing Access to Research and Knowledge: Directions for Systems Improvement in the Law Library
Legal Reference Services Quarterly, Vol. 27, p. 137, 2008
31 Pages Posted: 4 Feb 2009 Last revised: 7 Feb 2009
Date Written: January 14, 2008
In this article, the authors explore possible avenues for innovation in legal reference services, continuing the issues raised in their previous article, at 26 LRSQ 57 (2007). Again considering examples of popular services from the non-library (commercial) world, they compare quality of services and suggest points for improvement in library systems. They concentrate their focus on the academic law library, and also discuss faculty and student expectations, and the reference librarian's role and issues in managing patron expectations.
Keywords: delivery, logistics, Library 2.0, Netflix, Web 2.0, law library, patron expectations, innovation
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