Cisco Systems: Implementing 'Customized' ERP in Nine Months and Within Budget

Journal of Cases on Information Technology, Vol. 11, No. 2, pp. 56-70, April-June 2009

15 Pages Posted: 14 Feb 2009 Last revised: 27 Oct 2011

See all articles by Avimanyu Datta

Avimanyu Datta

College of Business, Illinois State University

Multiple version iconThere are 2 versions of this paper

Date Written: April 1, 2009

Abstract

This case illustrates the importance of vendor selection, top management support, and team structuring in implementing a complex ERP system. While most organizations choose the de-facto brand as their product, Cisco and its consulting partner, KPMG, went against this perception and selected Oracle who was a newcomer in ERP business. For Oracle this was a golden opportunity to enter a market dominated by SAP and get its ERP modules litmus tested by an industry leader. Cisco on the other hand agreed to help Oracle to market its latest releases to potential customers, in lieu of the successful implementation. Oracle even allowed changing some of its modules to fit Cisco's purposes. The implementation team comprised the best people from Cisco, KMPG and Oracle. To have the customized ERP up and running in nine months the team blended the robustness of sequential life cycle model with the flexibility of the iterative prototyping.

Keywords: Cisco, Contract Negotiation, ERP Implementation, Information Systems Project Management, Oracle, Systems Development Lifecycle, Top Management Support

Suggested Citation

Datta, Avimanyu, Cisco Systems: Implementing 'Customized' ERP in Nine Months and Within Budget (April 1, 2009). Journal of Cases on Information Technology, Vol. 11, No. 2, pp. 56-70, April-June 2009. Available at SSRN: https://ssrn.com/abstract=1338546

Avimanyu Datta (Contact Author)

College of Business, Illinois State University ( email )

State Farm Hall of Business Suite 214A
Normal, IL 61790-5580
United States
(309) 438-7991 (Phone)
(309) 438-8201 (Fax)

HOME PAGE: http://avimanyu.weebly.com

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
145
Abstract Views
1,139
rank
3,496
PlumX Metrics