Third Generation Knowledge Management Systems: Towards an Augmented Technology Acceptance Model
18 Pages Posted: 20 Feb 2009 Last revised: 24 Jan 2013
Date Written: März 2007
Abstract
The paper examines the applicability and sufficiency of the Technology Acceptance Model (TAM) in the context of social software and newer generation knowledge management systems (KMS). A reinterpretation of the two TAM constructs "Perceived Usefulness" and "Perceived Ease of Use" in light of expectancy-valence theory reveals that the TAM predominantly focuses on performance expectations on different behavioral levels and, thus, fails to account for the entire range of drivers and barriers related to KMS usage.
Keywords: Ease of Use, Technology Acceptance Model (TAM), Knowledge Management Systems (KMS), behavior
JEL Classification: O31, O33
Suggested Citation: Suggested Citation