Third Generation Knowledge Management Systems: Towards an Augmented Technology Acceptance Model

18 Pages Posted: 20 Feb 2009 Last revised: 24 Jan 2013

See all articles by Kai Dingel

Kai Dingel

Humboldt University of Berlin

Sarah Spiekermann

Vienna University of Economics and Business

Date Written: März 2007

Abstract

The paper examines the applicability and sufficiency of the Technology Acceptance Model (TAM) in the context of social software and newer generation knowledge management systems (KMS). A reinterpretation of the two TAM constructs "Perceived Usefulness" and "Perceived Ease of Use" in light of expectancy-valence theory reveals that the TAM predominantly focuses on performance expectations on different behavioral levels and, thus, fails to account for the entire range of drivers and barriers related to KMS usage.

Keywords: Ease of Use, Technology Acceptance Model (TAM), Knowledge Management Systems (KMS), behavior

JEL Classification: O31, O33

Suggested Citation

Dingel, Kai and Spiekermann, Sarah, Third Generation Knowledge Management Systems: Towards an Augmented Technology Acceptance Model (März 2007). Available at SSRN: https://ssrn.com/abstract=1346872 or http://dx.doi.org/10.2139/ssrn.1346872

Kai Dingel

Humboldt University of Berlin ( email )

Spandauer Strasse 1
Berlin, 10178
Germany

Sarah Spiekermann (Contact Author)

Vienna University of Economics and Business ( email )

Welthandelsplatz 1
Vienna, Wien 1020
Austria

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