16 Pages Posted: 1 Mar 2009
Date Written: February 27, 2009
Abstract Inspired by round-the-clock manufacturing, the 24-Hour Knowledge Factory endeavors to transform the production of software and other intangibles into a process of continuous development. While the concept of offshore software development is well established, few enterprises are currently able to develop the same code artifacts around the clock. We discuss the benefits of applying the 24-Hour Knowledge Factory to software development. We also present a representative scenario highlighting the problems of asynchronous communication in current offshore software development practices. Further, we introduce the notion of composite persona as a potential collaboration model within the 24-Hour Knowledge Factory and explain its ability to mitigate problems arising from communicating across cultures, languages, and time-zones. Finally, we present a suite of new collaboration tools and techniques that are being developed specifically for use by composite personae in the 24-Hour Knowledge Factory.
Keywords: round-the-clock, 24-Hour Knowledge Factory
Suggested Citation: Suggested Citation
Denny, Nathan and Nadella, Ravi Sheshu and Samdal, Jamie and Gupta, Amar, Hybrid Offshoring Composite Personae and Evolving Collaboration Technologies (February 27, 2009). Available at SSRN: https://ssrn.com/abstract=1350535 or http://dx.doi.org/10.2139/ssrn.1350535