A New Order of Things: Managing Novelty and Cooperation in E-Government Projects

39 Pages Posted: 7 Mar 2009  

Maria C. Binz-Scharf

City College of New York

David Lazer

Northeastern University - Department of Political Science; Harvard University - Harvard Kennedy School (HKS)

Date Written: October 2, 2009

Abstract

In this paper, we explore the challenges of managing e-government projects. In particular, we highlight two extraordinary managerial challenges that e-government poses: novelty and cross-agency cooperation. E-government is novel because it offers some fundamentally new possibilities for how government does business. The management of e-government is, in significant part, the management of ideas, creativity, and knowledge. E-government requires cross-agency cooperation because of functional needs for scale, consistency, and integration. We examine how four governments that have adopted a project-based approach to the introduction of e-government have coped with the challenges of novelty and cross-agency collaboration. Our findings indicate that e-government projects experience different activities and coordination mechanisms according to the stage of completion of the project and the complexity of the task at hand. We discuss the implications of our findings for the management of e-government projects.

Keywords: Information Technology, Public Management, e-government

Suggested Citation

Binz-Scharf, Maria C. and Lazer, David, A New Order of Things: Managing Novelty and Cooperation in E-Government Projects (October 2, 2009). HKS Working Paper No. RWP08-048. Available at SSRN: https://ssrn.com/abstract=1354628 or http://dx.doi.org/10.2139/ssrn.1354628

Maria C. Binz-Scharf (Contact Author)

City College of New York ( email )

Convert Avenue at 138th Street
New York, NY 10031
United States

David Lazer

Northeastern University - Department of Political Science ( email )

Boston, MA 02115
United States
617-373-2796 (Phone)
617-373-5311 (Fax)

Harvard University - Harvard Kennedy School (HKS) ( email )

79 John F. Kennedy Street
Taubman Center
Cambridge, MA 02138
United States
617-496-0102 (Phone)
617-496-1722 (Fax)

HOME PAGE: http://www.davidlazer.com

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