Identifying Those on Board 'the Moving Train': Towards a Stakeholder-Focused Methodology for Organisational Decision-Making
Systems Research and Behaviour Science, Vol. 22, pp. 41-53, 2004
17 Pages Posted: 16 Mar 2009
Date Written: 2004
The paper draws significantly on the proposition that the stakeholder concept is an appropriate way of acknowledging socio-political aspects of organisation decision making. Stakeholder analysis is proposed as a means of reconciling organisation concern for control of system outputs with potentially conflicting expectations of other stakeholder groups inside and outside the organisation. The paper's hypothesis is the incorporation of stakeholder perspectives in decision-making processes will enhance effectiveness, employee motivation and organisational justice as system outputs. The viability of the method is demonstrated by its application within a stakeholder analysis of performance management in knowledge based organisations. Evidence from the case study, together with recent developments in systems theory and OD, is used to develop a viable systems stakeholder model of performance management that can achieve an appropriate balance between effective management, good governance and organisational justice in knowledge based organisations of the twenty-first century.
Keywords: stakeholder analysis, soft systems methodology, performance management, organisational justice
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