An Expert System Approach for Improving Service-Levels between Buyer and Supplier

14th International Annual EurOMA Conference, 17-20 June, 2007, Ankara, Turkey

7 Pages Posted: 19 Mar 2009

See all articles by Selcen Ozturkcan

Selcen Ozturkcan

EMLYON Business School; Department of Marketing, School of Business and Economics, Linnaeus University; Sabanci Business School, Sabanci University

Demet Bayraktar

Istanbul Technical University

Date Written: June 17, 2007

Abstract

Service-level requirements emerge among the alternative strategies for supply chain firms that have already harvested the benefits of adopting ever low system wide costs. Though, the subjective and ever changing nature of services related understandings creates a challenge. In an attempt to fill this gap, our recent work presents an expert system approach, ESSER (Expert System Application for Suppliers to Improve Service-Levels) as a decision support mechanism for helping supplier firms to tailor their service offerings in order to meet updated service level requirements of their individual buyers.

Keywords: Expert Systems, Service-levels, SCM

JEL Classification: M10

Suggested Citation

Ozturkcan, Selcen and Ozturkcan, Selcen and Bayraktar, Demet, An Expert System Approach for Improving Service-Levels between Buyer and Supplier (June 17, 2007). 14th International Annual EurOMA Conference, 17-20 June, 2007, Ankara, Turkey, Available at SSRN: https://ssrn.com/abstract=1362476 or http://dx.doi.org/10.2139/ssrn.1362476

Selcen Ozturkcan (Contact Author)

EMLYON Business School ( email )

23 Avenue Guy de Collongue
Ecully, 69132
France

Department of Marketing, School of Business and Economics, Linnaeus University ( email )

Kalmar, SE-391 82
Sweden
+46 (48) 049-7189 (Phone)

HOME PAGE: http://lnu.se/en/staff/selcen.ozturkcan/

Sabanci Business School, Sabanci University ( email )

Istanbul
Turkey

Demet Bayraktar

Istanbul Technical University ( email )

34367 Istanbul
Turkey

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