Mobile Phone and E-Government in Turkey: Practices and Technological Choices at the Cross-Road

International Conferences on Mobile Government and the Mobile Society, September 16-19, 2008, Antalya, Turkey

10 Pages Posted: 19 Mar 2009

See all articles by Selcen Ozturkcan

Selcen Ozturkcan

Department of Marketing, School of Business and Economics, Linnaeus University

Ronan de Kervenoael

affiliation not provided to SSRN

Nihat Kasap

Sabanci University

Enes Eryarsoy

Sabanci University

Date Written: March, 18 2009

Abstract

Enhanced data services through mobile phones are expected to be soon fully transactional and embedded within future mobile consumption practices. While private services will surely continue to take the lead, others such as government and NGOs will become more prominent m-players. It is not yet sure which form of technological standards will take the lead including enhance SMS based operations or Internet based specifically developed mobile phone applications. With the introduction of interactive transactions via mobile phones, currently untapped segment of the populations (without computers) have the potential to be accessed. Our research, as a reflection of the current market situation in an emerging country context, in the case of mobile phones analyzes the current needs or emergence of dependencies regarding the use of m/e-government services from the perspective of municipality officers. We contend that more research is needed to understand current preparatory bottlenecks and front loading activities to be able to encourage future intention to use e-government services through mobile phone technologies. This study highlights and interprets the current emerging practices and praxis for consuming m-government services within government.

Keywords: m-government, e-government, cellular phone, government services, practice

JEL Classification: M30

Suggested Citation

Ozturkcan, Selcen and Kervenoael, Ronan de and Kasap, Nihat and Eryarsoy, Enes, Mobile Phone and E-Government in Turkey: Practices and Technological Choices at the Cross-Road (March, 18 2009). International Conferences on Mobile Government and the Mobile Society, September 16-19, 2008, Antalya, Turkey. Available at SSRN: https://ssrn.com/abstract=1362568 or http://dx.doi.org/10.2139/ssrn.1362568

Selcen Ozturkcan (Contact Author)

Department of Marketing, School of Business and Economics, Linnaeus University ( email )

Kalmar, SE-391 82
Sweden
+46 (48) 049-7189 (Phone)

HOME PAGE: http://lnu.se/en/staff/selcen.ozturkcan/

Ronan de Kervenoael

affiliation not provided to SSRN ( email )

Nihat Kasap

Sabanci University ( email )

Orta Mahalle √úniversite Caddesi 27
Istanbul, Orhanli, 34956 Tuzla 34956
Turkey

Enes Eryarsoy

Sabanci University ( email )

Orta Mahalle √úniversite Caddesi 27
Istanbul, Orhanli, 34956 Tuzla 34956
Turkey

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