An Empirical Study of AAA Consumer Arbitrations

74 Pages Posted: 21 Mar 2009

See all articles by Christopher R. Drahozal

Christopher R. Drahozal

University of Kansas School of Law

Samantha Zyontz

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Date Written: March 13, 2009

Abstract

This Article presents the results from the first detailed empirical study of consumer arbitration as administered by the American Arbitration Association. Primarily using a sample of 301 AAA consumer arbitrations that resulted in an award between April and December 2007, it considers such issues as the costs incurred by consumers in arbitration, the speed of the arbitral process, and the outcomes of the cases - the very topics of most interest in the policy debate on consumer arbitration.

Keywords: Arbitration, Dispute Resolution, Contracts

JEL Classification: K12, K41

Suggested Citation

Drahozal, Christopher R. and Zyontz, Samantha, An Empirical Study of AAA Consumer Arbitrations (March 13, 2009). Available at SSRN: https://ssrn.com/abstract=1365435 or http://dx.doi.org/10.2139/ssrn.1365435

Christopher R. Drahozal (Contact Author)

University of Kansas School of Law ( email )

Green Hall
1535 W. 15th Street
Lawrence, KS 66045-7577
United States
785-864-9239 (Phone)
785-864-5054 (Fax)

Samantha Zyontz

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

100 Main Street
E62-416
Cambridge, MA 02142
United States

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