A Framework for Evaluating the Effectiveness of Performance Measurement Systems

26 Pages Posted: 1 Apr 2009

See all articles by Lori Criss Powers

Lori Criss Powers

Visible Ties Research & Consulting

Date Written: March 28, 2009

Abstract

Performance measurement systems are widely used by organizations in both the public and private sectors, with the objective of improving decision making and performance. The cost associated with building and implementing these systems is high, yet many fail to deliver the expected results. This paper proposes an evaluation method and framework using an evidence-informed theory of change. The proposed theory of change can be used to guide the evaluation of the effectiveness of implemented performance measurement systems or to inform the design of new systems.

Keywords: Performance measurement systems, evaluations of effectiveness, theories of change, logic models

Suggested Citation

Powers, Lori Criss, A Framework for Evaluating the Effectiveness of Performance Measurement Systems (March 28, 2009). Available at SSRN: https://ssrn.com/abstract=1371158 or http://dx.doi.org/10.2139/ssrn.1371158

Lori Criss Powers (Contact Author)

Visible Ties Research & Consulting ( email )

214 Capri Lane
Blandon, PA 19510
United States

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