Kiss and Good-Bye? On the Survivability of Knowledge Intensive Service Start-Ups
45 Pages Posted: 10 May 2009 Last revised: 29 Sep 2013
Date Written: May 8, 2009
This paper deals with the still under-researched peculiarities of knowledge-intensive service start-ups (KISS) and their impact on the firms' competitiveness. It is argued that the value-added structure of KISS firms is different from other companies and involves particular uncertainties that challenge the venture in the phases of the establishment process. Thus, KISS firms face a high threat of survival. The paper employs the competence-based theory of the firm to explain the situation theoretically and to develop research propositions. Afterwards, case study research is conducted to explore the start-up process in more detail and to compare the findings with the propositions.
Keywords: Knowledge Intensive Service Start-ups (KISS), Knowledge Intensive Business Services (KIBS), Service Entrepreneurship, Competence-based Theory of the Firm (CbTF), Absorptive Capacity, Customer Integration, Transactive Knowledge, Strategic Logic, Open System View
JEL Classification: D83, L10, L20, L84, M13, M20
Suggested Citation: Suggested Citation