The Internet Effects on Tourism Industry

9 Pages Posted: 12 May 2009 Last revised: 18 May 2009

Date Written: May 12, 2009


This article aims to demonstrate the positive effects of the Internet on the tourism industry in three main areas: planning travel, commerce and industry structure. The document highlight that the journeyers have several tools provided by the Internet to receiving, looking for and sharing information to plan their travels. Also, Global Distribution Systems via the Internet have provided a new distribution channel for the retail of touristic products and services. Finally, the Internet has affected each actor of the value chain in the tourism industry. For the suppliers the Internet is providing directly information of their customers helping to increase their sales. Finally, the intermediaries have realized that they have to adapt to the new environment.

Keywords: Tourism, e-tourism, travel, GDS, information communication technologies

JEL Classification: L83, L86

Suggested Citation

Duncan, Ericka Maria, The Internet Effects on Tourism Industry (May 12, 2009). Available at SSRN: or

Ericka Maria Duncan (Contact Author)

affiliation not provided to SSRN ( email )

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