IBM: The Corporate Service Corps

Posted: 20 May 2009

See all articles by Christopher Marquis

Christopher Marquis

Cornell University; Harvard University - Harvard Kennedy School (HKS)

Rosabeth Moss Kanter

Harvard Business School

Date Written: March 27, 2009

Abstract

Describes the conception, development and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's best global employees were deployed to work for local partners, frequently non-governmental organizations (NGOs), in locations such as Ghana, Tanzania, Romania, Philippines and Vietnam. The case provides data for students to assess the first year of operation and recommend what changes IBM should make to the program moving forward. Also considered is how the CSC fits into IBM's broader corporate citizenship portfolio and IBM's globalization strategy.

Suggested Citation

Marquis, Christopher and Moss Kanter, Rosabeth, IBM: The Corporate Service Corps (March 27, 2009). HBS Case No. 409-106; Harvard Business School Organizational Behavior Unit; Harvard Business School General Management Unit. Available at SSRN: https://ssrn.com/abstract=1407558

Christopher Marquis (Contact Author)

Cornell University ( email )

363 Sage Hall
Ithaca, NY 14853
United States

HOME PAGE: http://www.chrismarquis.com

Harvard University - Harvard Kennedy School (HKS) ( email )

79 John F. Kennedy Street
Cambridge, MA 02138
United States

Rosabeth Moss Kanter

Harvard Business School ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States
617-495-6053 (Phone)

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