A Survey and Analysis of Outsourcing in East China
16 Pages Posted: 27 May 2009
Date Written: May 25, 2009
The aim of this study is to investigate whether outsourcing activities in east China are associated with a theoretical framework derived from the literature. By the methodology of Statistics Package for the Social Science (SPSS), the results of survey indicate that outsourcing will be more extensively practiced in the future, the principal outsourcing motivations are to reduce costs and focus on core businesses. The purchasing outsourcing has the largest correlation coefficients with short-term contract, the total outsourcing has a significant correlation coefficient with long-term contract at the level of α=0.05. The findings indicate that high service quality and mutual trust are the main criteria for selecting outsourcing vendors. However, it is found that outsourcing satisfaction is generally low. The main benefits of outsourcing are to reduce cost, concentrate on core businesses and improve the service quality, while the main problems with outsourcing are legal disputes, disclosure of commercial secrets and conflicts with vendors.
Keywords: outsourcing, strategy, contract, survey
Suggested Citation: Suggested Citation