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Using Balanced Scorecard (BSC) to Improve Quality and Performance of Askari Bank: A Case Study in Pakistan

8 Pages Posted: 3 Aug 2010  

Atif Hussain

affiliation not provided to SSRN

Date Written: June 6, 2009

Abstract

This paper presents a case study of Askari Bank using Balanced Scorecard (BSC) as a strategic management system to identify quality and performance issues. The case study utilizes the Hypotheses to explore 1: Profound foundation in term of strategic policies exists or not, 2: Formalized approach is to be acquired by the Management for ensuring better relationships, Internal Communication relationships, Performance Management, Development of Procedures/Policies or not, 3: Working relationships also need to be formalized or not, and 4: Finding the need of human assets through formal trainings.

Keywords: Balanced Scorecard (BSC)

Suggested Citation

Hussain, Atif, Using Balanced Scorecard (BSC) to Improve Quality and Performance of Askari Bank: A Case Study in Pakistan (June 6, 2009). Available at SSRN: https://ssrn.com/abstract=1415384 or http://dx.doi.org/10.2139/ssrn.1415384

Atif Hussain (Contact Author)

affiliation not provided to SSRN ( email )

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