Nyt Pub Com (C)

7 Pages Posted: 17 Jun 2009

See all articles by James G. Clawson

James G. Clawson

University of Virginia - Darden School of Business

William F. Allen

affiliation not provided to SSRN

Alexander Horniman

University of Virginia - Darden School of Business

Robert Landel

University of Virginia - Darden School of Business

Abstract

The C case in this series (see also the A [UVA-OB-0591] and B [UVA-OB-0592] cases) describes the results of the changes that Bob Bellhouse, general manager of the public telephone business of New York Telephone, made in response to a series of difficult problems he faced: increasing competition, poor morale, significant financial losses, severe vandalism, and a traditional mind-set. This case series is an adaptation of a previous case (UVA-BP-0340). A CD-ROM with clips describing several aspects of the department accompanies the series (UVA-OB-0591M).

Keywords: new technology, management of, organizational change

Suggested Citation

Clawson, James G. and Allen, William F. and Horniman, Alexander and Landel, Robert, Nyt Pub Com (C). Darden Case No. UVA-OB-0593, Available at SSRN: https://ssrn.com/abstract=1421094

James G. Clawson

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/clawson.htm

William F. Allen

affiliation not provided to SSRN

Alexander Horniman

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4329

Robert Landel

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

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