University Hospital (a): Renal Dialysis Unit Patient Scheduling

16 Pages Posted: 18 Jun 2009

See all articles by Robert Landel

Robert Landel

University of Virginia - Darden School of Business

Michael Hirschfeld



This case provides a multivariable scheduling problem in the health-care industry. A hospital renal-dialysis unit has a limited capacity of beds, machines, and staff and currently cannot meet demand. The student is asked to define the service package, improve the current schedule, and make recommendations on changing constraining variables to increase capacity.




Renal Dialysis Unit Patient Scheduling

Dr. Welby Perrin, Chief of the Renal Division of the State University School of Medicine and Director of the University Hospital Renal Unit, sighed as he hung up his telephone. “I hate to keep turning down new applicants for renal dialysis, but twenty patients is about all the Renal Unit can handle. Unfortunately, that's less than ten percent of those who need such treatment. I'll have to get together with Mrs. Little and see if the additional personnel we've requested will allow the unit to increase its patient load. I believe that the unit is already being scheduled as efficiently as possible.”

Dr. Perrin had applied to the hospital budgeting committee for more staff and upgrading of the present staff. He wanted to add two more RNs—one for normal duties and one more to help train patients for self‑care and home dialysis.

University Hospital

. . .

Keywords: capacity management, cost accounting, health-care management, scheduling, service operations, management of, social responsibility

Suggested Citation

Landel, Robert and Hirschfeld, Michael, University Hospital (a): Renal Dialysis Unit Patient Scheduling. Darden Case No. UVA-OM-0158, Available at SSRN:

Robert Landel (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States


Michael Hirschfeld


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