Project Manager/Customer Interface

8 Pages Posted: 23 Jun 2009

See all articles by John L. Colley

John L. Colley

University of Virginia - Darden School of Business

Eileen M. Filliben

Potter, Anderson & Corroon

Abstract

This case describes a situation in which work proceeds without a completed contract and great discomfort ensues in the bilateral relationship between the project manager and the customer.

Keywords: communication process, purchasing

Suggested Citation

Colley, John L. and Filliben, Eileen M., Project Manager/Customer Interface. Darden Case No. UVA-OM-0739, Available at SSRN: https://ssrn.com/abstract=1422309 or http://dx.doi.org/10.2139/ssrn.1422309

John L. Colley (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4273

Eileen M. Filliben

Potter, Anderson & Corroon

PO Box 951
Wilmington, DE 19899-0951
United States
302-984-6000 (Phone)
302-984-1192 (Fax)

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