Monitor Technology: Shannon Allen (Supplement)

1 Pages Posted: 23 Jun 2009

See all articles by Sherwood C. Frey

Sherwood C. Frey

University of Virginia - Darden School of Business


Pat Tallon is the corporate attorney for Monitor Technology's parent company and has been asked to mediate a job-performance conflict between Chris Kerns, the manager of MT Engineering, and Shannon Allen, an engineering-support technician who works for Kerns.



Monitor Technology: Shannon Allen


Shannon Allen was surprised and provoked by the phone call from Sidney Hall, NRE's director of human resources. The meeting with Chris Kerns had been postponed to 4:00 p.m., and the corporate attorney, Pat Tallon, would be mediating the discussion. Shannon was annoyed by the fact that Chris had escalated the discussion by getting corporate staff involved. In addition, the use of an attorney seemed totally unnecessary; maybe that was just Chris's lack of managerial experience revealing itself.

This case was prepared by Sherwood C. Frey Jr., Ethyl Corporation Professor of Business Administration. It was written as a basis for discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright ã 2004 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to . No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation.

. . .

Keywords: Conflict management, negotiation

Suggested Citation

Frey, Sherwood C., Monitor Technology: Shannon Allen (Supplement). Available at SSRN: or

Sherwood C. Frey (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States


Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Abstract Views
PlumX Metrics